Complaints

We always aim to provide an excellent service and deal with any problems that may arise promptly. Should you have concerns regarding our service or invoices, you are entitled to complain by way of the firm's Complaints Procedure, a copy of which is available here. At the conclusion of our complaints process you may be entitled to complain to the Legal Ombudsman (provided you do so within six months of receipt of our written response to your complaint). You can contact the Legal Ombudsman by email at enquiries@legalombudsman.org.uk, by post at PO Box 15870, Birmingham, B30 9EB or by telephone on 0121 245 3050.

You may also have a right to object to our bill by applying to the court for an assessment under Part III of the Solicitors Act 1974. If you apply for an assessment, the Legal Ombudsman may not deal with your complaint.

If all or part of our bill remains unpaid, we may be entitled to charge interest.